|Damaged Goods and Returns
All items delivered damaged or broken must be notified to us within 2 days of receipt and returned within 7 days. Items will be replaced or credited provided damage occurs prior to delivery or if there if clear indication of a manufacturing fault.
The issuing of replacements or credit notes is a Fearn & Clements discretion.
All cancellations must be confirmed by e-mail, post or fax. They may be made up to 2 days prior to delivery for non-personalised items. For personalised items cancellation must be before actual personalisation occurs. For bespoke gifts cancellation can be at any time, however any costs incurred by Fearn & Clement must be met. All cancellations will incur an administration cost of 7.5% of the value of the invoice.
These goods remain the property of Fearn & Clement until such time as they are paid for. The risk in the goods shall pass to the buyer on delivery but the ownership of the goods shall remain with Fearn & Clement until full payment has been received from the buyer.
Fearn and Clement retains sole ownership of its original design work and accordingly all goods are sold on the understanding that they shall not be copied or reproduced in any material form without Fearn & Clement' prior written agreement. In the event of any unauthorised copying Fearn & Clement will take legal action.
The limit of Fearn & Clement's liability hereunder shall not exceed the price of the undelivered goods or goods accepted back by Fearn & Clement under the terms hereof and Fearn & Clement shall under no circumstances be liable in contract or tort or otherwise for any indirect or consequential damage loss or expense however caused whether to the buyer or any person or thing whether arising directly or indirectly from negligence of the seller or anyone for whom the sell is vicariously liable.
This contract shall be construed in accordance with the laws of England and the Courts of England shall have jurisdiction there over.